Terms of Sale

All Copa + Glas pieces are handmade to order in our East London studio. No piece exists before it is commissioned. Standard collection pieces carry a lead time of 6 to 8 weeks from the confirmation of order and receipt of deposit.

Bespoke commissions, architectural projects, and limited edition pieces may carry longer lead times depending on the scope and complexity of the work. An estimated lead time will be confirmed at the time of commission.

We will endeavour to meet all agreed timelines and will provide advance notice in the event of any delay.

Please note that delays in payment, in approving drawings or samples, or in providing required specifications may impact production and delivery timelines.

A deposit of 50% of the total order value is required to confirm any commission and begin production. The remaining balance is due upon completion, prior to dispatch. No piece will leave the studio until payment has been received in full.

Copa + Glas is VAT registered. All invoices are issued in GBP inclusive of VAT where applicable. Trade partners registered with our trade programme are invoiced ex-VAT with full VAT receipts provided.

For large architectural or hospitality commissions, bespoke payment schedules may be agreed in writing prior to the commencement of work.

All pieces must be inspected carefully at the time of delivery. Any damage must be reported to our delivery team and Copa + Glas within 48 hours of receipt. We are unable to process claims or arrange replacements after this period.

In the event of damage, clear photographs of both the packaging and the piece, including any damage, must be submitted to studio@copaandglas.com for assessment. Please retain all original packaging until the piece has been fully inspected.

All deliveries are insured. Where damage has occurred in transit, we will manage the claim and arrange for repair or replacement as appropriate. Copa + Glas cannot accept responsibility for damage resulting from third-party installation or misuse after delivery.

If delivery is signed for without inspection, Copa + Glas cannot accept liability for transit damage reported after the fact.

As every piece is made to order specifically for the client who commissioned it, Copa + Glas is unable to accept returns if an item is no longer wanted or was ordered in error. The made-to-order nature of our work means no piece has a secondary use once made to a specific specification.

Returns are accepted only for pieces that are defective or damaged in transit, reported in accordance with our delivery and inspection terms above. In such cases, we will arrange for repair or replacement at no additional cost to the client.

All Copa + Glas mirrors use hand-cut and hand-ground silvered glass. Due to the nature of hand craftsmanship, each piece will carry slight tonal and surface variation. This is not a defect but an inherent characteristic of the making process and a mark of its authenticity.

All mirrors are inspected prior to dispatch to ensure they meet our quality standards. Inspection is carried out viewing vertically from a distance of two metres under normal daylight, not under direct or artificial spotlighting. Faults not visible under these conditions are considered within tolerance.

All copper used in Copa + Glas pieces is hand-formed and will naturally exhibit tonal variation. This is not a flaw. It is a hallmark of the hand-making process and the character of the material itself. Copper is a living material; it will age and develop its own patina over time, which we consider part of the beauty of the object.

Where iridescent or art glass is used, as in our limited edition pieces and selected collaborative works, each panel is unique. No two pieces will be identical in colour or light behaviour. This is the nature of the material and cannot be guaranteed to match any reference sample.

All pieces are intended for indoor use only. Metal cleaning products should never be used on copper as they will strip the surface. Full care and installation guidance is set out in section 10.

Copa + Glas limited editions are produced in runs of ten worldwide. Each piece is individually numbered, signed by our Master Craftsman, and supplied with a certificate of authenticity on cotton rag paper and a copper provenance plate fixed to the backing board.

Once an edition is complete it will not be remade. Sold-out editions remain documented on the website as a permanent record of the work.

Payment terms for limited editions follow our standard commission terms: 50% deposit to confirm, balance on completion. The edition number is assigned at the point of deposit confirmation.

The certificate of authenticity and copper provenance plate are considered part of the work. Copa + Glas cannot be held responsible for the value or resale of limited edition pieces.

Bespoke commissions are undertaken on the basis of an agreed written brief. Detailed drawings and material samples are provided during the development process and must be approved by the client in writing before production begins. Copa + Glas cannot be held responsible for faults arising from specifications that have not been through a prototyping phase. We recommend a prototyping phase for all first-time bespoke commissions.

By placing a bespoke order, the client confirms they hold all necessary rights to any design, reference, or intellectual property supplied to Copa + Glas in connection with the commission.

Unless otherwise agreed in writing, Copa + Glas retains all intellectual property and reproduction rights in the designs, processes, and techniques used in the production of bespoke work.

Bespoke commissions are non-cancellable once production has commenced. The deposit is non-refundable in all cases.

Every Copa + Glas piece is designed for internal use only. Mirrors and lighting should not be installed in outdoor spaces, bathrooms, wet rooms, or against walls that are damp or subject to moisture. Exposure to humidity or condensation will damage the copper frame, the glass backing, and the silvering over time.

To clean, use a dry cloth only. No chemical cleaners, glass sprays, or liquids of any kind should be applied to the surface. Moisture will damage the silvering behind the glass and cannot be repaired without remaking the panel.

Our in-house specialised delivery service includes installation for UK deliveries. For international installations, please contact us at the point of enquiry to discuss what is available in your location.

Where installation is carried out by a third party, Copa + Glas cannot accept responsibility for damage resulting from improper fitting or handling. The client is responsible for ensuring the wall or surface to which the piece is fixed is structurally suitable. Fixing specifications are available on request.

Copa + Glas operates a trade programme for interior designers, architects, and hospitality practices. Trade pricing is confirmed on approval and applies to all collection pieces. Trade partners are invoiced ex-VAT with full VAT receipts.

All other terms, including lead times, payment structure, delivery, damage reporting, and returns, apply equally to trade orders. No exceptions are made to these terms without prior written agreement.